Privacy Policy – BEL Cleaning Services
BEL Cleaning Services respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the EU General Data Protection Regulation (GDPR).
1. Data Controller
BEL Cleaning Services
Email: bel.siivous@gmail.com
Phone: +358 45 861 5711
Service Area: Kotka – Hamina – Finland
2. Personal Data We Collect
We may collect and process the following personal data:
Name
Phone number
Email address
Address or service location
Billing information
Information submitted via contact forms
Customer communication
We only collect information necessary for providing our services.
3. Purpose of Data Processing
Personal data is processed solely for the following purposes:
Responding to inquiries and requests
Providing and managing cleaning services
Preparing offers and handling billing
Maintaining customer relationships
Fulfilling legal obligations (accounting, taxation)
Personal data is never sold or shared for marketing purposes.
4. Legal Basis for Processing
We process personal data based on:
Contract – when services are ordered
Consent – when contacting us
Legal obligation – compliance with Finnish laws
Legitimate interest – customer service and business operations
5. Data Retention Period
Personal data is retained only as long as necessary:
Inquiries and requests: up to 12 months
Customer communication: up to 24 months
Billing and accounting data: as required by Finnish law (typically 6 years)
Unnecessary data is regularly deleted.
6. Data Sharing & Third Parties
Personal data may be processed by trusted service providers such as:
Billing and accounting systems
Email and communication services
Website platform providers (Webflow)
Data is never disclosed for advertising or marketing purposes.
7. International Data Transfers
Personal data is generally not transferred outside the EU/EEA. If technical services require transfers, GDPR-compliant safeguards are applied.
8. Cookies
Our website may use cookies to:
Ensure website functionality
Improve user experience
Collect basic analytics data
Users may disable cookies through browser settings.
9. Your Rights Under GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Object to data processing
Lodge a complaint with a data protection authority
Requests may be submitted via email.
10. Contact Regarding Privacy
For any privacy-related matters:
bel.siivous@gmail.com
FAQ
What does the cleaning include?
Cleaning is agreed in advance and typically includes dusting, vacuuming, floor washing, kitchen and bathroom cleaning.
How often can cleaning be booked?
One-time or recurring — weekly, bi-weekly, or monthly.
Do I need to be home during cleaning?
No. Secure access can be arranged.
Do you bring equipment and supplies?
Yes. We use our own professional tools and products.
Is the service insured?
Yes. Work is performed responsibly and carefully.
Can I reschedule or cancel?
Yes. Please notify at least 24 hours in advance.
BEL Cleaning Services
SERVICE AREA:
Kotka – Hamina – Karhula
– Pyhtää – surrounding areas
bel.siivous@gmail.com
Opening Hours:
Monday – Saturday:
08:00 –18:00
Sunday: Closed
BEL Cleaning Services
SERVICE AREA:
Kotka – Hamina – Karhula
– Pyhtää – surrounding areas
bel.siivous@gmail.com
Opening Hours:
Monday – Saturday:
08:00 –18:00
Sunday: Closed